What is a confirmation, and how many does Stablehouse require?
A confirmation on a cryptocurrency blockchain occurs when a transaction is included in a block added to the blockchain. Stablehouse, like many other platforms, has certain requirements for the number of confirmations needed to consider a transaction valid.
Here are the confirmation requirements:
- Bitcoin (BTC): 2 confirmations. Minimum expected receive time: 20 minutes
- Ethereum (ETH): 30 confirmations. Minimum expected receive time: 6 minutes
- Polygon (MATIC): 250 confirmations. Minimum expected receive time: 10 minutes.
The time it takes for a transaction to receive the required number of confirmations depends on the blockchain's block time and other factors. It is important to allow enough time to get the required confirmations.
How do I check the status of my BTC, ETH, or Polygon transaction on a blockchain explorer? To check the status of your BTC, ETH, or Polygon transaction on a blockchain explorer, follow these steps:
- Copy the transaction ID (also known as a transaction hash) for the specific transaction you want to check.
- Visit the blockchain explorer that corresponds to the respective cryptocurrency. Below are our recommended blockchain explorers.
- Locate the search bar on the explorer's website.
- Paste the transaction ID into the search bar and initiate the search.
- The blockchain explorer will display the transaction details, including its status, confirmations, and other relevant information.
Why is my transaction not immediately visible in my Stablehouse or external wallet?
There are a few reasons why your transaction may not be immediately visible in your Stablehouse wallet or external wallet. Here are some common factors to consider:
- Confirmations: Cryptocurrency transactions require a certain number of confirmations on the blockchain before they are considered valid. Until the required confirmations are reached, the transaction may not appear in your wallet.
- Blockchain Network Congestion: During periods of high network usage or congestion, transaction processing times may be delayed. This can affect the visibility of your transaction.
- Specific Blockchain Requirements: Different cryptocurrencies may have specific requirements for transaction processing, including confirmations and network conditions. It's essential to refer to Stablehouse's guidelines or contact their support for further information.
If your transaction does not appear in your wallet after a reasonable amount of time, you can use the transaction ID to track its status on a blockchain explorer or contact Stablehouse support for assistance.
If you have additional questions or need further assistance, please get in touch with Stablehouse support for personalized guidance.