Why can’t I upload my identity documents?

You could be having difficulty for several reasons, including:

  • Your ID isn’t up-to-date
  • Your ID is not government-issued, or
  • Areas on your ID are not visible and legible.

You could try checking:

  • Your image is not a photo of a scan or a photocopy
  • There’s no glare or shadow on your photo

ID documents Stablehouse doesn’t accept:

  • US Passports
  • US Permanent Resident Card (Green Card)
  • Medical IDs
  • Temporary (paper) IDs
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