Troubleshooting ID Document Issues for Stablehouse Account

Why am I having difficulty with my ID document submission?
There are several reasons why you might be experiencing difficulties with your ID document submission:

  • Outdated ID: Your ID might not be up-to-date, which could result in verification issues.
  • Non-Government Issued ID: Stablehouse only accepts government-issued identification documents. If your ID is not issued by a government authority, it will not be accepted.
  • Incomplete or Illegible Areas: If certain sections or details on your ID document are not visible or legible, it may cause difficulties during the verification process.


What can I check to resolve ID document submission issues?
To address ID document submission issues, please consider the following:

Use Original Photos: Ensure that the image of your ID is a clear photo and not a scan or a photocopy. Scanned or photocopied images may not meet the necessary requirements for verification.

Avoid Glare or Shadows: Make sure there are no glares or shadows obstructing the details on your ID. These can affect the legibility of the document.


Which ID documents does Stablehouse not accept?
Stablehouse does not accept the following ID documents:

  • US Passports
  • US Permanent Resident Card (Green Card)
  • Medical IDs
  • Temporary (paper) IDs

Please note that this list may not be exhaustive, and other ID documents may also be ineligible for verification.

If you continue to experience issues with your ID document submission or have any other questions, please contact our support team at They will assist you in resolving the problem and provide further guidance specific to your situation.

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