Proof of address FAQ's

Why do I need to provide a proof of address?

Proof of Address is a document that allows us to verify your residence. It is also known as proof of residence. It helps us make sure that you are not misrepresenting your residence.

What documents are considered valid proof of address?

We accept:

  • Bank statements
  • Utility bills
  • Internet/cable TV/house phone line bills
  • Tax returns
  • Council tax bills
  • Government-issued certifications of residence, etc.

Please ensure the date of your document is valid - we can't accept expired documents. The document must be issued no more than 90 days ago.

We do not accept:

  • Screenshots
  • Mobile phone bills
  • Medical bills
  • Receipts for purchases
  • Insurance statements

Can I send a PDF copy of my document?

We accept PDF, JPG, JPEG, and PNG formats.

What if I do not have my own residential property and co-rent a place?

Alternatively, you can use your lease agreement or a current insurance policy under your name.

Can I still get verified if I am outside of my home country?

If you are not a citizen of your registered country of residence, we may ask for proof of your current residence.

Why was my proof of address rejected?

Please make sure the following details are on your proof of address document:

  • Your complete legal name
  • Your full residential address
  • Issuance date less than 90 days from the date of submission

Please ensure that the name and address on your proof of address document correspond to the information you provided during registration.

Only use original, unedited documents. Scans or screenshots should be free of blur, distortions, and reflections.

My (POA) proof of address was rejected multiple times, and now I can’t upload a new one.

Failing document verification three times will lead to your application being locked out. Please don't worry as this can be easily sorted out.

Contact to request that your application be unlocked so that you may resume submitting your file. Your proof of address will be uploaded through a link you'll get from our compliance team.

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