Proof of address FAQ's

Why do I need to provide a proof of address?
We require a proof of address to verify your residence and ensure that you are not misrepresenting your information. It is a standard procedure for authentication and security purposes.

What documents are considered valid proof of address?
We accept the following documents as valid proof of address:

  • Bank statements
  • Utility bills
  • Internet/cable TV/house phone line bills
  • Tax returns
  • Council tax bills
  • Government-issued certifications of residence, etc.

Please ensure that the document's date is valid and not expired, as we cannot accept expired documents. The document must have been issued within the last 90 days.

Can I use a PDF copy of my document?
Yes, we accept PDF, JPG, JPEG, and PNG formats for your proof of address document.

What if I do not have my own residential property and co-rent a place?
If you do not have your own residential property, you can provide your lease agreement or a current insurance policy under your name as an alternative proof of address.

Can I still get verified if I am outside of my home country?
If you are not a citizen of your registered country of residence, we may ask for proof of your current residence.

Why was my proof of address rejected?
Please ensure that the following details are present on your proof of address document:

  • Your complete legal name
  • Your full residential address
  • Issuance date within the last 90 days from the date of submission
  • Make sure that the name and address on your proof of address document correspond to the

information you provided during registration. Only submit original, unedited documents, and ensure that scans or screenshots are clear, free of blur, distortions, and reflections.

My proof of address was rejected multiple times, and now I can't upload a new one.
If your proof of address has been rejected three times, your application may be locked out. Don't worry, as this can be easily resolved. Please contact if this happens to you.


Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request